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AES DASHBOARD:
Troubleshoot & Update

Discover AES Batteries

Available for 64-bit Windows-based environments

Access AES battery data logs with your PC using AES Dashboard diagnostic software (LYNK Gateway is not required). View the content below for links to videos and information on installing AES Dashboard, connecting to an AES battery, updating AES battery firmware, and downloading AES data logs.

To get started, make sure you have a USB Mini cable. Please download the AES Dashboard Program to your computer and install it. Once installed, please follow the instructions in the video series below.

Note that an LYNK Gateway is required for AES batteries to communicate with industrial chargers and inverter-solar chargers. LYNK ACCESS software for PC is required to configure the LYNK Gateway communication protocol to be compatible with external devices.

Connecting AES Dashboard

Ensure you have the most up-to-date version of Dashboard: AES Dashboard Installer 7.0.6_win64

    1. In this section, you will learn how to connect your computer to your battery and troubleshoot any connection issues.
    2. If you have more than one battery, try to connect to them individually. If you cannot connect to any battery, it is likely a computer problem. Review the steps below.
    3. Helpful Notes:
      • File > Preferences > Connection > 12/42, 14/44 USB only
      • Help > Service Center > Setup > Update Drivers
      • Double-check your USB mini cable for data pins (as shown in the video)

Introduction and Overview

  1. In this section, we will explore many of the AES dashboard features to familiarize you with the content and ensure you are utilizing the full potential of the program.
  2. Items covered in this section include:
    • Locating system time and updating,
    • Locating Firmware versions (updating will be covered in a separate section)
    • Monitoring the health of your battery

Firmware

  1. In this section, you will learn a simple process of upgrading your firmware to the latest version to ensure you have all the latest features and fixes.
  2. This process is often not needed, but it is important to do when you experience an issue with your battery.
  3. NOTE: The battery will reject a firmware update if there is current flowing in or out of the battery. Ensure that there is no charge or discharge current or disconnect the battery cables to be certain.
  4. Troubleshooting:
    • Reinstall the boot loader drivers: Help > Service Center > Setup > Update Drivers.
    • Double-check that the battery is in Boot Mode.
    • Force the battery to exit Boot Mode, or
    • Retry the firmware update.
  5. Check for the latest version of battery firmware here:

Log Files

  1. Log files tell us the health of the battery over time and track all events. With this information, we can help diagnose any issues you may experience with your battery or system.
  2. When requesting support, we will ask you to download the latest log files and include them with your support request.
    • The data log naming convention is: DYYYY_MM*
    • Note that large data logs may take a few minutes to download.
    • If the file name doesn't follow this formatting (DYYYY_MM) or the dates are in the future or far past, follow the update your system time video.

Advanced Analytics

The AES Dashboard provides a very technical analytics program for experienced technicians to look deep into the battery's health. This data is not useful for the average end-user and could cause more questions than necessary if misused.

Need help with your Discover Battery products?

Need help with your Discover Battery products? Perhaps you need a little help with your installation, a technical problem, or logistics questions? Our friendly technical support team is standing by to help you. For faster service please fill out the form below and a member of our team will contact you during regular business hours, Monday - Friday.

If you have not already, we encourage you to check out our resource library to review all of our technical information, training videos and downloads.

Need help with your Discover Battery products? 

Perhaps you need a little help with your installation, a technical problem, or logistics questions? Our friendly technical support team is standing by to help you. For faster service please fill out the form below and a member of our team will contact you during regular business hours, Monday - Friday.

If you have not already, we encourage you to check out our resource library to review all of our technical information, training videos and downloads.

Contact Support

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